Every employee is expected to embrace these service standards and exceed our patients, visitors and staff expectations. These standards are vital to the hospital’s commitment to customer service. We hope you will join us as we strive to create that “WOW” experience.
Attendance
All employees are expected to adhere to the attendance policy governing absences and tardiness.
Respect
It is important for employees to respect not only patients and visitors but also coworkers and physicians working throughout the facility.
Smile & Greet
A smile should be part of every employee’s uniform. Always acknowledge customers, co-workers and physicians. Employees are expected to personally take patients and visitors to their destination.
Own It
All employees are responsible for resolving problems and embracing the idea that it is their job to help others.
Early & Often
Employees need to communicate openly about problems/issues until they are resolved, even if this means continued communication.